FAQ's

Plumbers are asked many questions, here are just a few...

Below is a list of areas we cover:

Complaints Policy

Q. Are you a qualified plumber with recognised qualifications?

A. Yes we are ( City & Guilds ) qualified and we are approved plumbers with Thames water.

Q. Are you qualified to work on un-vented cylinders?

A. Yes we do.

Q. Do you have valid public liability insurance cover & whats the limit?

A. Yes please click Here

Q. Are you V.A.T regisistered?

A. No we are not.

Q. Do you take / cash / cheque / BACCs payments?

A. Yes we do.

Q. Is there a call out charge?

A. We only charge a call out fee if the job is urgent, and requires someone to attend ASAP. We are on call 24 hours a day 7 days a week and our call out charges are as follows:


MON TO FRI 08:00 to 20:00 £60.00 for the 1st hour & £40.00 every hour after.

MON TO FRI 20:00 to 08:00 £90.00 for the 1st hour & £70.00 every hour after.

SAT & SUN 00:01 to 00:00 £90.00 an hour.

If you live within the congestion zone please add an additional charge to the call out charge.

Q. Is there a charge for quoting for a job if someone had to come out and carry out a survey to determine a cause of a problem, or to right up a report on a problem?

A. Yes there is a charge it varies between 35.00 to 75.00, depending on the location, parking, congestion charges etc.

Q. Do you carry out Trace & Access works?

A. Yes we are.

Q. Do you undertake insurance work?

A. Yes we do.

Q. Do you carry out gas work and do you use Gas Safe Registered Engineers?

A. Yes we do, please ask the engineer to show you his or hers Gas Safe Registration card prior to works commencing on any gas appliances.

Q. Do you carry out work on boiler breakdowns / faults ECT?

A. Yes we do.

Q. Do you take on any apprentices?

A. No not at this present time.

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on ……………………., or write to us at…………………………………………………………………………………………………………, or email us at ………………………………………………………………………………………………………………………………and we aim to respond within x days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

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